CONTACT POSITIVESINGLES
PositiveSingles support.
Here to help.
Account access, a payment question or a safety concern? Choose the route that fits your situation.
A little clarity.
A useful next step.
MEMBER SUPPORT
Login, billing
or a member report?
For login problems, billing, subscriptions or a member report, use the main PositiveSingles support service.
Contact member supportNever include passwords, payment-card details or one-time codes in a message.
A safety concern
that cannot wait.
In immediate danger in India, call 112. If money has been sent in suspected online fraud, contact your bank, call 1930 and report through the national portal. For blackmail or exposed health information, use our evidence and reporting steps.
India’s cybercrime portalGovernment reporting is separate from PositiveSingles customer service.
Make your support
message useful.
Send account information only through the official support channel.
Read account FAQsWhat to include in a support request
Use the official support page for account-specific details. Include your username or account email, the issue, when it happened and the device or browser you used. For an error, quote the message exactly. Crop screenshots to remove passwords, one-time codes, unrelated conversations and medical information.
A useful login request might read: “I cannot sign in on my Android phone. The error appears after I enter my details. Password recovery has not arrived in my inbox or spam folder. Please advise on the next step.” Add identifying information only in the official form; this example is not a request to send it here.
For a member report, include the profile link or ID, the date and the specific message or request that concerned you. Keep evidence private. If somebody is threatening to expose your diagnosis or images, use the privacy-threat response steps as well; do not wait for an account reply if you need urgent help.
Find the service that billed you
Start with the receipt, not the device you happen to be using now. Note the purchase date, amount, currency and order reference. Do not send your full card number, PIN or bank login. If a payment was taken but membership has not appeared, ask support to check the existing purchase before paying again.
- Apple purchase: follow Apple’s subscription cancellation instructions using the Apple Account on the receipt.
- Google Play purchase: use Google Play’s subscription settings with the purchasing Google account.
- Website purchase: check your PositiveSingles account and contact member support with the receipt reference.
Cancelling renewal and requesting a refund are different actions. Check the billing provider’s current rules and save the cancellation confirmation. Uninstalling an app does not cancel its subscription; do not treat deleting a dating profile as proof that renewal has stopped.
Privacy requests and content corrections
For an account-data request, follow the instructions in the official privacy policy. State what you want reviewed without attaching your health history. Ask how to provide any required identity information securely before sending documents.
For a correction to this India website, include the page address, the exact passage, why it may be wrong and a reliable source if you have one. You do not need to disclose a diagnosis to flag an error. Keep any acknowledgement so that a follow-up can refer to the same request.